Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Urban Lights Music
Returns Department Tracking #
1449 University Ave. W, St. Paul, MN 55104
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order for preorders, and at time of shipment for readily available items. If we are not able to fulfill your order for any reason your credit card will be refunded.